Terms of Service

1. About Dunia

Dunia is a digital travel concierge that enables users to discover, plan, and book travel experiences through personalized recommendations and secure integrations with third-party travel providers. While we facilitate bookings, we do not operate or control the travel services themselves. Dunia’s concierge services may be provided through conversational channels inside and outside the Dunia app, including messaging platforms, email, and voice. These Terms apply equally to all such channels.

2. Eligibility & Registration

To use the Services, you must:

• Be at least 18 years old and capable of entering into a legally binding contract.
• Create an account by providing accurate, current, and complete information.
• Maintain the confidentiality of your login credentials and be responsible for all activity under your account.

Dunia may suspend or terminate accounts that violate these conditions or where we suspect unauthorized or fraudulent activity.

3. Use of Services

Subject to your compliance with these Terms, Dunia grants you a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes.

You agree not to:

• Make false or speculative bookings
• Access or monitor the Services using robots, spiders, scrapers, or automated systems without written permission, except for an AI agent or assistant acting on your behalf and under your authority in accordance with Section 15.3.
• Attempt to gain unauthorized access to the platform or data
• Resell, reproduce, or distribute any part of the Services without consent

Dunia reserves the right to deny access to anyone for any reason, including violation of these Terms.

4. Booking Services

Dunia facilitates bookings for travel-related services (flights, accommodations, activities, etc.) via third-party providers. All bookings are subject to availability and the terms of the respective provider.

By booking through Dunia, you acknowledge:

• We are not the supplier of the travel services, but act as an intermediary
• A booking is confirmed, and becomes binding, only upon issuance of a written booking confirmation by Dunia (by email or in-app). No statement made in chat, by voice, or by any AI system constitutes a confirmed reservation, price guarantee, or contractual commitment prior to such confirmation. You are responsible for reviewing booking confirmations promptly and notifying us of any error within 24 hours of receipt. If no error is reported within that period, the confirmation is deemed final.
• Cancellations, refunds, and modifications are subject to third-party policies
• Additional terms, fees, or taxes may apply

5. Payments, Subscription Fees & Charges

5.1 Subscription Model

Dunia operates on a monthly subscription model. The base subscription fee is USD 100 per month (the “Subscription Fee”), unless we notify you of a different rate in writing. Each billing period (the “Subscription Term”) runs from the date you activate your subscription until the same calendar day the following month. Your subscription automatically renews at the then-current Subscription Fee unless you cancel at least 14 days before the next renewal date.

If we increase the Subscription Fee, we will notify you at least 30 days before the next billing cycle. You may cancel your subscription before that cycle if you do not agree to the new fee; otherwise, the new rate takes effect on the next renewal date.

5.2 One-Time Booking Fees & Convenience Charges

In addition to the monthly Subscription Fee, certain transactions (e.g., individual travel bookings) may incur separate, one-time service or convenience charges. These fees, plus any applicable taxes, will be disclosed to you before you confirm any booking or transaction.

All one-time charges are processed through Stripe (or another authorized payment processor). Dunia does not store your credit card details directly.

5.3 Payment Method & Card-on-File Requirement

You must maintain at least one valid payment method (e.g., credit/debit card) on file with our payment processor. If your card expires or is canceled, you must update your payment information before the next billing date. Failure to do so may result in automatic suspension of your subscription and any pending bookings.

By providing a payment method, you authorize Dunia (through Stripe or another authorized processor) to charge your card for the Subscription Fee on each renewal date, as well as any one-time booking fees, taxes, or other charges you incur.

5.4 Pricing Errors

If we discover a pricing error—for example, an incorrectly displayed Subscription Fee or booking rate—we will either honor the lower price or contact you for instructions before proceeding. If the error is obvious and could reasonably be recognized by you as a mispricing, we may cancel the affected subscription or booking, refund any amounts you have paid, and notify you.

5.5 Taxes & Additional Charges

You agree to pay all applicable taxes (e.g., VAT, GST, sales tax) associated with your subscription and any one-time charges. If tax rates change between your transaction date and service delivery date, we may adjust the tax portion of your payment accordingly, unless you have already paid in full.

5.6 Failure to Pay / Suspension

If we cannot charge your payment method for any reason (e.g., expired card, insufficient funds), your subscription and any pending bookings may be automatically suspended. We will attempt to notify you of payment failures by email. You must correct any payment issues within 5 days to avoid cancellation of your subscription.

If you do not pay any overdue amounts within 14 days of notice, Dunia reserves the right to terminate your subscription immediately. No refunds or pro-rated credits will be offered for partial use of a Subscription Term, except where required by applicable law.

5.7 Chargebacks and Disputes

If you believe a charge is incorrect, please contact us first through the app or at [email protected] and allow us to resolve it, including through our Refund and Cancellation Policy, before initiating a chargeback with your card issuer.

Where a chargeback is initiated without first giving us the opportunity to resolve the dispute, we reserve the right to suspend the Services and any pending bookings until the matter is resolved.

6. User Content

If you submit feedback, comments, or other content to Dunia, you grant us a worldwide, royalty-free, perpetual license to use, modify, display, and distribute such content in connection with operating and improving the Services.

You are responsible for any content you provide and must not post anything unlawful, harmful, or infringing on others’ rights.

7. Intellectual Property

7.1 Dunia’s Intellectual Property

In these Terms, “Content” means all text, graphics, images, itineraries, software, audio, video, and other material made available through the Services.

All rights (including copyright, trademarks, trade dress, and other intellectual property rights) in and to the Services, Content, logos, designs, software code, graphics, “look and feel,” page layouts, data compilations, and underlying code are owned exclusively by Through Worlds, Inc. (“Dunia”) or its licensors. These rights are protected by copyright, trademark, and other laws worldwide.

Except as expressly authorized in these Terms, you may not copy, reproduce, modify, distribute, display, perform, create derivative works from, or otherwise use any part of the Services or Content for any commercial or non-commercial purpose.

7.2 Limited Personal Use Exception

You may print one copy or download extracts of any page from our Services for your personal, non-commercial reference, provided you do not modify the content and do not remove any copyright or proprietary notices. Any other use requires Dunia’s prior written consent.

7.3 User-Generated Content License

If you submit feedback, comments, reviews, or other content to Dunia (collectively, “User Content”), you grant Dunia a worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, distribute, display, modify, and otherwise exploit such User Content in connection with operating and improving the Services.

You represent and warrant that any User Content you provide is accurate, lawful, and does not infringe any third-party rights (including copyrights, trademarks, privacy, or publicity rights). You are solely responsible for your User Content and any consequences arising from its submission.

7.4 Prohibition on Unauthorized Copying

If you copy or download any part of the Services or Content in breach of these Terms, your right to use the Services will terminate immediately. Upon Dunia’s request, you must return or destroy any unauthorized copies you have made.

8. Disclaimers

Dunia provides the Services “as is” and “as available”, without warranties of any kind.

We do not warrant that:

• Bookings will meet your expectations
• Services will be error-free or uninterrupted
• Third-party providers will fulfill their obligations

Dunia is not responsible for changes, cancellations, or issues arising from travel providers, including missed flights, overbookings, or service quality.

9. Limitation of Liability

To the maximum extent permitted by law, Dunia shall not be liable for any:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or goodwill

In no event shall our total liability exceed the greater of $100 USD or the Subscription Fees you paid to us in the twelve (12) months preceding the event giving rise to the claim, regardless of the cause or theory of liability.

Nothing in these Terms limits liability where doing so is not permitted by law, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or Dunia’s failure to deliver a booking confirmed in accordance with Section 4 (in which case our liability is limited to the amounts you paid for the affected booking).

Some jurisdictions do not allow certain disclaimers or limitations, so these may not apply to you in full.

10. Indemnification

You agree to defend, indemnify, and hold harmless Dunia and its officers, directors, employees, and partners from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from:

• Your use of the Services
• Your breach of these Terms
• Your violation of any third-party rights

11. Termination & Suspension

11.1 Termination by Dunia

Dunia may suspend or terminate your subscription and/or access to the Services immediately, without notice, if we reasonably determine that any of the following events occurs:

• You materially breach these Terms (e.g., non-payment of Subscription Fees or unauthorized use of the Services).
• Dunia suspects fraudulent or unauthorized activity in connection with your account.
• You violate any applicable law, regulation, or third-party right while using the Services.
• You infringe Dunia’s intellectual property rights or confidentiality obligations.
• Any event beyond Dunia’s reasonable control makes continued performance impracticable.

11.2 Termination by You

You may terminate your subscription immediately if any of the following occurs:

• Dunia notifies you of a material change to these Terms and you notify Dunia in writing before the change’s effective date that you do not agree to the change.
• Dunia suspends or materially reduces the Services for technical reasons for more than 60 consecutive days.
• You have any statutory right to terminate under applicable law (for example, consumer-protection statutes under England and Wales law).

11.3 Effect of Termination

Upon termination (for any reason), your right to access and use the Services ends immediately.

Termination does not relieve you of any outstanding payment obligations or liability for any past breaches of these Terms.

Sections 6 (User Content), 7 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 12 (Account and Data Deletion), 14 (Governing Law and Dispute Resolution), and 16 (Changes to These Terms) survive any termination or expiration of these Terms.

12. Account and Data Deletion

You have the right to request deletion of your Dunia account and associated personal data at any time. Upon receiving a valid request, we will:

• Delete your user account, removing access to our Services.
• Permanently delete or anonymize all personal data associated with your account, unless we are required to retain it under applicable law (e.g., for tax, fraud prevention, or legal obligations).
• Confirm the deletion via email once the process is complete.

To request account and data deletion, please email us at [email protected] using the subject line: “Data Deletion Request”. For verification, we may ask you to confirm your identity before processing the request.

Please note:

• Deletion is permanent and cannot be undone.
• Some booking- or transaction-related data may be retained temporarily or permanently by third-party providers (e.g., Stripe, hotels, airlines) according to their own privacy and legal policies.

13. Third-Party Services

The Services may include content or tools provided by third parties (e.g., Stripe, travel APIs, AI technologies). Your use of these components may be subject to additional terms and privacy practices not controlled by Dunia.

13.1 App Store Distribution

• The app is licensed, not sold, to you for use under these Terms.
• We are responsible for providing maintenance and support for the app as described in these Terms; Apple Inc. and Google LLC have no obligation to furnish maintenance or support for the app.
• To the maximum extent permitted by law, Apple and Google make no warranties regarding the app and are not responsible for addressing any claims relating to the app, including product liability, legal or regulatory compliance, or consumer protection claims.
• Apple is a third-party beneficiary of these Terms with the right to enforce them against you in respect of the iOS app, and Google is a third-party beneficiary in respect of the Android app. Your use of the app must also comply with the applicable store’s terms of service.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflicts of law principles.

14.2 Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, your subscription, or the Services, including any question regarding their existence, validity, or termination, shall be finally settled by arbitration administered by the International Chamber of Commerce (“ICC”) in accordance with the ICC Rules of Arbitration.

The seat of arbitration shall be London, England. The arbitration shall be conducted in the English language. The arbitral tribunal shall consist of a single arbitrator appointed in accordance with the ICC Rules.

The parties expressly waive any right to initiate or participate in any class action or consolidated proceeding relating to any dispute under these Terms.

14.3 Interim Relief

Nothing in this Section 14 prevents Dunia from seeking interim or injunctive relief in any court of competent jurisdiction if, in Dunia’s reasonable judgment, such action is necessary to protect its rights or property.

15. AI-Assisted Services and Communications

15.1 Our Services use artificial intelligence. Responses you receive from Dunia may be generated or assisted by AI systems and may contain errors or omissions. Availability, pricing, and other information provided in conversation is indicative only until confirmed in accordance with Section 4. Where required by applicable law, we will identify when you are interacting with an AI system rather than a human.

15.2 Third-Party Communication Channels

Where you communicate with Dunia via third-party platforms (such as WhatsApp, iMessage, or SMS), your use of those platforms is subject to their own terms and privacy policies. Dunia is not responsible for platform availability, message delivery, or the platform’s handling of your data.

15.3 Authorized AI Agents

If you authorize an AI agent, assistant, or third-party application to communicate with Dunia on your behalf, instructions given by it — including booking requests, changes, cancellations, and the provision of your personal information — bind you as if given by you directly, and you confirm that it has your authority to act. Dunia may rely on instructions received from such an agent without further verification.

15.4 Communications and Messaging Consent

By creating an account or using the Services, you consent to receive service and transactional communications from Dunia through the channels associated with your account, including email, WhatsApp, iMessage, SMS, and voice. Message and data rates may apply. You can opt out of non-essential communications at any time via your account settings or by replying STOP (where the channel supports it); essential transactional messages about your bookings and account may still be sent.

15.5 Recording and Storage of Communications

You consent to Dunia recording, transcribing, and storing voice calls and chat communications with you, strictly for business purposes — providing the Services, safety and fraud prevention, record-keeping, and improving service quality. Recordings and transcripts are handled and retained as described in the Privacy Policy.

16. Changes to These Terms

16.1 Entire Agreement

These Terms (together with our Privacy Policy) constitute the entire agreement between you and Dunia regarding the Services and supersede all prior or contemporaneous oral or written agreements, commitments, or understandings.

16.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified or severed to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

16.3 No Agency or Partnership

Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and Dunia. You may not bind Dunia to any contract or agreement. Dunia may assign or transfer its rights and obligations under these Terms to any affiliate or successor in interest, provided that such entity continues to honor your rights under these Terms. You may not assign or transfer any of your rights or obligations without Dunia’s prior written consent.

16.4 Waiver

No failure or delay by Dunia in exercising any right under these Terms will operate as a waiver of that right or any other right. A waiver must be in writing to be effective.

16.5 Notices

Any notices or communications required or permitted under these Terms must be in writing and sent to the email address associated with your account or to [email protected]. Dunia may change its email address for notices by updating these Terms or via an in-app notification.

16.6 Force Majeure

Dunia will not be liable for any delay or failure to perform any obligations under these Terms if such delay or failure results from events beyond Dunia’s reasonable control, including but not limited to acts of God, governmental actions, war, riots, strikes, or disruptions to telecommunications.

16.7 Changes to These Terms

We may revise these Terms at any time. If we make material changes, we will provide at least 30 days’ notice via email and/or in-app notification. Your continued use of the Services after the effective date of any revision constitutes your acceptance of the revised Terms.

17. Contact

If you have questions or legal requests:

• Email: [email protected]
• Address: Through Worlds, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, US